We want you to be completely happy with your purchase from Hooked Clothing. If for any reason you are not satisfied, we are here to help.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags still attached.
Returns must be requested within [e.g., 30] days of the purchase date.
2. How to Initiate a Return
To start a return, please follow these simple steps:
- Contact our customer service team at [email protected] with your order number and the reason for your return.
- We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Securely package the item and include the RMA number on the outside of the package.
- Ship the item to the return address we provide.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-10] business days.
- Please note that original shipping costs are non-refundable.
4. Exchanges
If you would like to exchange an item, please follow the return process above and place a new order for the item you would like.
5. Damaged or Incorrect Items
If you received a damaged, faulty, or incorrect item, please contact us immediately with your order number and photos of the item. We will arrange for a replacement or a full refund, including any return shipping costs.
6. Return Shipping
Customers are responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping service for your return.
